Please follow the steps below to try to resolve your complaint:

• Step 1: Contact involved individual

Most complaints and concerns can be resolved informally by contacting the campus and meeting with the individual involved (teacher, coach, etc.).

The vast majority of complaints and concerns are resolved through conversations between the parties involved.

• Step 2: Contact campus administrator or athletic director

If a complaint or concern is unable to be resolved through a conversation between the involved individuals, campus administrators are equipped to help facilitate a resolution.

In general, people with complaints or concerns should contact the campus principal or athletic director, if the complaint is related to athletics.

• Step 3: Contact district administrators

If a campus administrator has been unable to resolve the concern, parents or students should contact the superintendent’s office at 903-639-3802.

Staff in the superintendent’s office will provide assistance or direct the individual to the appropriate District administrator for assistance.

If district administrators are unable to resolve the concerns, the administrator will provide the individual with written notice about how to  file a formal complaint if necessary, and the deadline for filing it.

If an individual has completed the informal steps listed above and the concerns have not been resolved, the individual may then file a formal complaint, as outlined below.

Note that the formal complaint process is specifically structured and may not allow for a dialogue regarding the concerns.

Individuals should only use the formal complaint process after completing all of the informal steps above. 

Also, please note the timelines on the formal complaint process.  All timelines will be strictly adhered to by the district. 

Formal Complaint Policy for Students & Parents/Guardians

If you have concerns or issues to resolve at the school level, please follow the official procedures outlined in Board Policy FNG (Legal & Local). 

Important: Some topics are governed by specific policies or procedures that may alter the standard complaint process or require a different approach. We encourage all parents and guardians to carefully review the applicable policies before proceeding.

Procedures for Grievances and Complaints

All grievances must be submitted either by email to stephenss@hsisd.net or mailed/hand-delivered to HSISD Central Office (Attn:  Stephanie Stephens) at 871 Taylor Street, Hughes Springs, Texas (across from Spring Market). Once received, the grievance will be forwarded to the appropriate administrator.

Level I Grievance for Students & Parents/Guardians – START HERE

The employee/parent or student shall file a Level One complaint with Stephanie Stephens at stephenss@hsisd.net.  The Level I complaint will be forwarded to the lowest level administrator who can remedy the issue, which in our district is typically the campus principal or Athletic Director.    

Level I Form    Email to stephens@hsisd.net 

Grievance Appeal for Students & Parents/Guardians – MUST HAVE COMPLETED LEVEL I GRIEVANCE PROCESS FIRST

A complainant may appeal the decision from the previous level by submitting an appeal to the Stephanie Stephens at stephenss@hsisd.net  within the time frame specified by policy after receiving the response from Level I or II. For students and parents, the final level of appeal—Level III—is to the Board of Trustees.

Appeal Form   Email to stephenss@hsisd.net

Community members who wish to file a complaint regarding district policies, procedures, or operations should refer to Board Policy GF (Legal & Local).